POLICY
Buyer Protections
Photo of Ryan Hill
Ryan Hill
1 min read

To make buying on OneShop simple and safe, we have policies in place for each purchase:

Shipping Guarantees

  • Sellers have 3 business days to ship all orders, excluding US bank holidays.
  • If a seller cannot ship on time, you will be awarded a $10 courtesy credit.
  • Tracking and shipping insurance are included on all orders.
  • For orders above $300, a signature on delivery, or explicit waiver through the carrier, is required.

Details information can be found on our Shipping Options page.

Returns and Refunds

  • Within 24 hours of delivery, OneShop requests a video unboxing of the order sent to unboxing@oneshop.com.
  • Orders without unboxing videos are ineligible for returns or disputes.
  • Orders with valid unboxing videos that do not match their listing description can be submitted to support to begin a refund claim.
  • We don't handle authentication. For more info, see our authentication policy.
  • Approved returns will be sent a shipping label and must be shipped back to the seller in full within 24 hours of receiving the prepaid label.
  • A full refund will be issued once final redelivery of all items is confirmed by the original seller.

Canceling Orders

  • All orders are final and cannot be canceled.
  • Orders that the seller does not fulfill will be resolved via the OneShop team. If it has been 3 business days, please reach out to OneShop support.
© 2024 Inventory Systems, Inc.
List Perfectly is a trademark of ListPerfectly, Inc. Vendoo is a trademark of Vendoo, Inc. Poshmark is a trademark of Poshmark, Inc. Mercari is a trademark of Mercari, Inc. Tradesy is a trademark of Tradesy, Inc. Depop is a trademark of Depop Ltd. Etsy is a trademark of Etsy, Inc. Kidizen is a trademark of Kidizen, Inc. Grailed is a trademark of Grailed, Inc. Heroine is a trademark of Grailed, Inc. eBay is a trademark of eBay, Inc. Facebook is a trademark of Facebook, Inc. Facebook Marketplace is a trademark of Facebook, Inc. OneShop is not endorsed, certified, or affiliated by List Perfectly, Vendoo, mercariBOT, ResellKit, SellerInsight, PrimeLister, Cross List It, Hammoq, ListingJoy, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, or Etsy. The names List Perfectly, Vendoo, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, and Etsy, as well as related names, marks, emblems and images are registered trademarks of their respective owners.