To make buying on OneShop simple and safe, we have policies in place for each purchase:
- Sellers have 3 business days to ship all orders, excluding US bank holidays.
- If a seller cannot ship on time, you will be awarded a $10 courtesy credit.
- Tracking and shipping insurance are included on all orders.
- For orders above $300, a signature on delivery, or explicit waiver through the carrier, is required.
Details information can be found on our Shipping Options page.
Returns and Refunds
- Within 24 hours of delivery, OneShop requests a video unboxing of the order sent to firstname.lastname@example.org.
- Orders without unboxing videos are ineligible for returns or disputes.
- Orders with valid unboxing videos that do not match their listing description can be submitted to support to begin a refund claim.
- We don't handle authentication. For more info, see our authentication policy.
- Approved returns will be sent a shipping label and must be shipped back to the seller in full within 24 hours of receiving the prepaid label.
- A full refund will be issued once final redelivery of all items is confirmed by the original seller.
- All orders are final and cannot be canceled.
- Orders that the seller does not fulfill will be resolved via the OneShop team. If it has been 3 business days, please reach out to OneShop support.